Assistant Manager

RoShay Services; Champaign (IL); On-site; USD 27,000 - 46,000; Full time

Benefits offered by this job

Competitive weekly pay

Career advancement opportunities

Educational support including paid课程

Job summary

RoShay Services is seeking an Assistant Service Center Manager to support daily operations and lead hourly staff in a fast-paced service environment. You will supervise, train, and ensure excellent customer service, while performing oil changes and vehicle maintenance when needed.

The role involves managing schedules, assisting with inventory and audits, and promoting safety, teamwork, and personal development. Weekend flexibility is preferred in a dynamic retail/service setting.

Qualifications

• Minimum 1 year supervisory experience in retail or service environments.
• Customer service focused and able to work under pressure.
• Proficient in using KPIs to monitor performance.

Responsibilities

• Lead daily operations and supervise hourly staff.
• Perform oil changes and vehicle maintenance as needed.
• Educate guests and build customer loyalty.
• Manage work schedules and assist with inventory and store audits.
• Open/close the center following safety protocols.
• Promote team development and maintain safety and cleanliness standards.

Skills

Supervisory experience

Customer service

KPI monitoring

Pressure management

Education

High school diploma

Job description

Role Overview: As an Assistant Service Center Manager, you will support the Service Center Manager by leading daily operations, supervising and training hourly staff, and ensuring excellent customer service. Your responsibilities include performing oil changes and vehicle maintenance, educating guests, building customer loyalty, managing work schedules, assisting with inventory and store audits, and maintaining safety and cleanliness standards. You will also help open and close the center, following safety protocols, and promote team development.

Qualifications & Skills: Candidates should have at least 1 year of supervisory experience, preferably in retail or service environments, with a customer service focus and adeptness at working under pressure. Proficiency in using KPIs to monitor performance and a high school diploma or equivalent are required. Physical ability to stand for long periods, lift up to 50 pounds, and work in non-climate-controlled settings is necessary. Flexibility for weekend shifts is preferred.

Benefits & Development: Competitive weekly pay, opportunities for career advancement to Service Center Manager, and educational support including paid credit hours and online courses. Additional benefits include health coverage, paid time off, employee assistance programs, uniforms, discounts, and a 401(k) plan with matching. The role emphasizes growth, teamwork, and personal contribution in a supportive environment.