Assistant Manager

Hand & Stone Franchise Corp; Canonsburg (Washington County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Job summary

Hand and Stone Massage and Facial Spa in the United States is seeking a sales-focused Assistant Spa Manager to drive spa operations and client engagement. The role centers on leading front desk activities, training sales associates, and collaborating with spa managers to cultivate a positive client and team culture.

The ideal candidate will excel at member conversion, customer service, and promoting health and wellness through education on services, upgrades, products, and memberships.

Qualifications

• Growth-focused leadership: run front desk, train sales associates, partner with spa managers to foster client and team culture.
• Lead by example in member conversion and customer service, coaching and motivating the sales team.
• Promote health and wellness by educating members on massages and facials, upgrades, products and memberships.
• Handle administrative tasks like scheduling, inventory management and sales reporting.
• Drive results by aligning strategies to business needs and operating across varied hours.

Responsibilities

• Run the spa front desk and supervise staff, ensuring exceptional client service.
• Train sales associates and collaborate with managers to build a client- and team-focused culture.
• Coach, motivate and lead a sales team to achieve targets and higher conversion rates.
• Educate members on services, upgrades, products and memberships to drive add-on sales.
• Manage scheduling, inventory, and sales reporting to support smooth operations.

Skills

Growth-focused leadership

Member conversion

Customer service

Promote health and wellness

Multi-tasking

Job description

Benefits:

• Free uniforms


• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• Bonus based on performance


• Dental insurance


• Employee discounts


• Free food & snacks

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..


• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.


• Promote Health and Wellness- You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.


• Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) scheduling, inventory management, and sales reporting.


• Passion to Drive Results- You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.