Assistant Manager

Hand & Stone - 47460 Grand River Ave - Novi, MI; Novi (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Hand and Stone Massage and Facial Spa in Novi, MI, is seeking a motivated Assistant Spa Manager to enhance spa operations. The ideal candidate will be customer-focused and have a passion for sales and wellness. Responsibilities include managing the front desk, educating clients on services, and training the sales team.

The position offers flexible scheduling, a bonus based on performance, and opportunities for advancement. Join a dynamic team dedicated to delivering exceptional client experiences.

Qualifications

• Experience in sales and customer service is essential.
• Ability to lead and train a team effectively.
• Knowledge of wellness industry preferred.

Responsibilities

• Manage front desk operations and train sales associates.
• Provide individualized sales solutions to clients.
• Educate clients on services, upgrades, and memberships.
• Assist with administrative tasks such as scheduling and inventory management.

Skills

Sales experience

Customer service

Multi-tasking

Leadership

Job description

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture.
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise. Have experience handling or assisting with administrative tasks- including (but not limited to) scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.