Assistant Manager

Hand & Stone - Hackensack; Hackensack (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Hand & Stone - Hackensack is seeking a sales-focused Assistant Spa Manager to drive spa operations and guest experiences. The role emphasizes front desk leadership, sales coaching, and close collaboration with spa managers to foster a client- and team-centered culture.

You will train sales associates, educate members on services, upgrades, products, and memberships, and handle administrative tasks to support a smooth, profitable spa environment.

Qualifications

• Experience leading a front desk and training sales associates.
• Ability to coach and motivate a sales team.
• Comfort educating members on services, upgrades, memberships.
• Experience with payroll, scheduling, inventory management, and sales reporting.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead front desk operations and guest interactions.
• Train and coach sales staff to meet conversion targets.
• Collaborate with spa managers to align client and team culture.
• Educate members on services, upgrades, products, and memberships.
• Support payroll, scheduling, inventory, and sales reporting.

Skills

Growth Leadership

Sales & Customer Service

Wellness Education

Administrative Tasks

Results Driven

Job description

Benefits:

• Training & development
• 401(k)
• Bonus based on performance
• Employee discounts
• Flexible schedule

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness– You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise. Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.