Assistant Manager

Hand & Stone Franchise Corp; McMurray (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Free food & snacks

Job summary

Hand and Stone Massage and Facial Spa is seeking a sales-focused Assistant Spa Manager to help drive spa operations and guest experiences. You will lead the front desk, train sales staff, and collaborate with spa managers to cultivate a client- and team-centered culture.

You will educate guests on services, upgrades, and memberships, coaching the team to achieve growth. The role requires flexible hours including evenings and weekends, with a focus on delivering outstanding service and results.

Qualifications

• Growth-focused leadership: lead front desk, train sales staff and work with spa managers to foster client and team culture.
• Member conversion and customer service: connect with clients to offer tailored sales solutions and coach the team.
• Promote health and wellness: educate members on massage and facial services, upgrades, products and memberships.
• Multi-tasking: manage scheduling, inventory and sales reporting.
• Passion to drive results: align strategy with business needs, including evenings and weekends.

Responsibilities

• Lead the front desk operations and oversee spa guest interactions.
• Train and mentor sales associates to improve client conversion and membership sign-ups.
• Coordinate with spa managers to ensure a client- and team-focused environment.

Skills

Growth leadership

Customer service

Sales coaching

Multi-tasking

Result driven

Job description

Benefits:

• Free uniforms


• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• Bonus based on performance


• Dental insurance


• Employee discounts


• Free food & snacks

Hand and Stone Massage and Facial Spa is currently seeking a sales focused Assistant Spa Manager to help us drive our spa operations! The position of Assistant Spa Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and expanding their sales experience.

Ideal candidates for this role demonstrate the following attributes:

• Growth Focused Leadership - the assistant spa manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture..


• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.


• Promote Health and Wellness- You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.


• Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) scheduling, inventory management, and sales reporting.


• Passion to Drive Results- You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. are available a variety of business hours including evenings and weekends.