Assistant Guest Services Manager – Front Desk Leader

Travel + Leisure Co.; Honolulu (HI); On-site; USD 62,000 - 68,000; Full time

Job summary

Travel Leisure Co. in Honolulu, HI, seeks an Assistant Guest Service Manager to lead front desk operations and supervise guest services staff on-site. The role emphasizes delivering a welcoming guest experience and coordinating with other departments to resolve issues.

The position requires weekends/holidays availability, strong customer service and leadership skills, and a focus on hospitality standards. Salary ranges from $62,000 to $68,000 per year, depending on experience.

Qualifications

• Experience in hospitality or hotel guest services.
• Strong customer service and guest satisfaction.
• Proven supervisory ability.
• Excellent communication, verbal and written.
• On-site work with weekends/holidays.

Responsibilities

• Oversee daily front desk operations.
• Schedule and payroll for guest services staff.
• Handle guest inquiries and check-in/check-out.
• Collaborate with departments to resolve issues.

Skills

Hospitality

Guest services

Customer service

Supervisory skills

Communication skills

Job description

Travel Leisure Co. in Honolulu, HI, seeks an Assistant Guest Service Manager to lead front desk operations and supervise guest services staff on-site. The role emphasizes delivering a welcoming guest experience and coordinating with other departments to resolve issues.

The position requires weekends/holidays availability, strong customer service and leadership skills, and a focus on hospitality standards. Salary ranges from $62,000 to $68,000 per year, depending on experience.