Guest Services Manager - Overnight Front Desk Leader

Highgate Hotels, LP; Honolulu (HI); On-site; USD 52,000 - 55,000; Full time

Job summary

Highgate Hotels in Honolulu seeks a Guest Services Manager (OEM) to lead the Front Desk, Concierge and Transportation teams, ensuring attentive, efficient service and maximizing occupancy. Overnight availability is required and you will drive guest satisfaction through SOP adherence and proactive problem solving.

The role demands 5+ years in hotels, supervisory experience, and strong communication. You'll coordinate with accounting and other departments to deliver seamless guest experiences.

Qualifications

• Progressive hotel experience preferred with supervisory exposure.
• Ability to lead, coach and discipline staff per SOPs.
• Excellent communication and guest service orientation.
• Must be able to multitask, prioritize and meet deadlines.
• Valid driver’s license and ability to work nights/overnights.

Responsibilities

• Respond to guests' requests and issues at the Front Desk with courtesy and follow-up.
• Supervise Guest Services staff and ensure SOP adherence.
• Schedule staff, monitor payroll, and maintain productivity reports.
• Maximize room revenue and occupancy through daily status reviews.
• Operate Front Office systems and liaison with other departments.
• Attend required meetings and contribute to guest service excellence.

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Team motivation

Education

2-year college degree + 3+ years experience

4-year college degree + 1 year experience

Tools

Windows OS

Microsoft Excel

Microsoft Word

Job description

Highgate Hotels in Honolulu seeks a Guest Services Manager (OEM) to lead the Front Desk, Concierge and Transportation teams, ensuring attentive, efficient service and maximizing occupancy. Overnight availability is required and you will drive guest satisfaction through SOP adherence and proactive problem solving.

The role demands 5+ years in hotels, supervisory experience, and strong communication. You'll coordinate with accounting and other departments to deliver seamless guest experiences.