Assistant Guest Service Manager

Travel + Leisure Co.; Honolulu (HI); On-site; USD 62,000 - 68,000; Full time

Job summary

Travel Leisure Co. in Honolulu, HI, seeks an Assistant Guest Service Manager to lead front desk operations and supervise guest services staff on-site. The role emphasizes delivering a welcoming guest experience and coordinating with other departments to resolve issues.

The position requires weekends/holidays availability, strong customer service and leadership skills, and a focus on hospitality standards. Salary ranges from $62,000 to $68,000 per year, depending on experience.

Qualifications

• Experience in hospitality or hotel guest services.
• Strong customer service and guest satisfaction.
• Proven supervisory ability.
• Excellent communication, verbal and written.
• On-site work with weekends/holidays.

Responsibilities

• Oversee daily front desk operations.
• Schedule and payroll for guest services staff.
• Handle guest inquiries and check-in/check-out.
• Collaborate with departments to resolve issues.

Skills

Hospitality

Guest services

Customer service

Supervisory skills

Communication skills

Job description

Company Description

Travel Leisure Co. is the world’s leading vacation ownership and membership travel company, delivering more than six million vacations annually. Its portfolio includes over 270 resorts across trusted vacation club brands including Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, and Sports Illustrated Resorts. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Role Description

The Assistant Guest Service Manager is a full-time, on-site role based in Honolulu, HI, supporting daily front office operations to ensure a high level of guest satisfaction. The Assistant Guest Service Manager serves as a supporting role to the Guest Service Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Service Manager provides supervision and direction to the Guest Services Associates, and may assist in supervising additional departments as business needs dictate.

This role oversees daily management of guest services staff, including scheduling, payroll, and monitoring service standards at the Front Desk and other guest-facing areas. Responsibilities include handling guest inquiries and concerns, overseeing check-in and check-out processes, and ensuring a professional and welcoming experience for all Owners & Guests. The Assistant Guest Service Manager collaborates with other departments to resolve issues promptly, supports training and coaching of team members, and helps maintain a positive, service-oriented environment aligned with company hospitality standards.

Qualifications

• Previous experience in hospitality, resort operations, or hotel guest services preferred.


• Strong customer service and customer satisfaction skills, with a focus on creating positive guest experiences.


• Supervisory skills, including the ability to lead, motivate, and support guest services staff in a fast-paced environment.


• Excellent communication skills, both verbal and written, to interact effectively with guests, colleagues, and management.


• Ability to work on-site, including weekends, holidays, and flexible shifts as business needs require.

Compensation

• Generally starting at $62,000 – $68,000 per year. The actual salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.