Guest Service Supervisor & Training Lead

Pulama Lanai; Hawaii; On-site; USD 65,000 - 70,000; Full time

Job summary

Pūlama Lāna ʻi is seeking a Guest Service Assistant Manager in Hawaii to oversee Guest Service Agents and ensure high-quality service delivery. The role requires a high school diploma, three years of airport operating experience, and two years of supervisory experience. Candidates should possess outstanding communication skills, proficiency in Microsoft applications, and the ability to manage staff positively in a dynamic and demanding environment. Compensation ranges from $65,000 to $70,000 per year, with additional work card certifications required.

Qualifications

• Minimum of three years Airport operating experience and two years Supervisory experience.
• Experience in FAA and TSA regulatory matters required.
• Must be able to work in a changing environment and under pressure.

Responsibilities

• Oversee and supervise Guest Service Screening Agents and Guest Service Agents.
• Responsible for managing work schedules and performance evaluations.
• Ensure compliance with Federal, State, and company regulations.

Skills

Outstanding communication & guest service skills

Ability to supervise staff positively

Proficient in Microsoft applications

Ability to travel frequently

Education

High School Degree or equivalent

Job description

Pūlama Lāna ʻi is seeking a Guest Service Assistant Manager in Hawaii to oversee Guest Service Agents and ensure high-quality service delivery. The role requires a high school diploma, three years of airport operating experience, and two years of supervisory experience. Candidates should possess outstanding communication skills, proficiency in Microsoft applications, and the ability to manage staff positively in a dynamic and demanding environment. Compensation ranges from $65,000 to $70,000 per year, with additional work card certifications required.