Front Office Lead: Guest Experience & Operations

The Crescent Hotels Group; Honolulu (HI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Highly competitive compensation

Exceptional benefits plan

401K matching

Discounts at Crescent properties in N.

Discounts at Marriott properties

Job summary

Crescent Hotels & Resorts in Honolulu seeks an experienced Front Office Supervisor to manage daily operations, lead a team, and deliver guest experiences that exceed expectations. You will coordinate with Housekeeping, Engineering, Sales, and other departments to ensure smooth arrivals, exceptional service, and efficient routines.

The role requires 2–3 years in front office operations, strong communication skills, and the ability to adapt to flexible hours, including nights and weekends.

Qualifications

• 2-3 years of experience in hotel front office operations.
• Proficiency in hotel management software.
• Excellent leadership and team management skills.
• Strong customer service and communication abilities.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Assist in managing daily operations of front office areas to meet standards.
• Supervise front office staff and provide training and performance evaluations.
• Serve as a point of contact for guest concerns and VIP experiences.
• Collaborate with Housekeeping, Engineering, Sales to ensure smooth guest experiences.
• Oversee scheduling, payroll, and timekeeping compliance.

Skills

Front office operations

Leadership

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Crescent Hotels & Resorts in Honolulu seeks an experienced Front Office Supervisor to manage daily operations, lead a team, and deliver guest experiences that exceed expectations. You will coordinate with Housekeeping, Engineering, Sales, and other departments to ensure smooth arrivals, exceptional service, and efficient routines.

The role requires 2–3 years in front office operations, strong communication skills, and the ability to adapt to flexible hours, including nights and weekends.