Assistant GM: Lead Team, Elevate Guest Experience

Pura Vida Miami; New York (NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental & 

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking an Assistant General Manager to lead a hospitality team and deliver exceptional guest experiences. You will educate guests on healthful, nutrient-rich offerings while fostering a welcoming environment for both staff and customers.

The role emphasizes strong communication, staff development, and adherence to food safety standards, with opportunities for growth and promotional paths within the organization.

Qualifications

• Minimum 1 year of proven experience in customer service in the hospitality and/or restaurant industry.
• 2+ years of proven managerial experience in the hospitality and/or restaurant industry.
• High School Diploma or GED required; 2 years of college preferred.
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Must be able to frequently lift and/or move up to 50 pounds.
• Bilingual proficiency (English and Spanish) is a plus.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, actively addressing customer needs and resolving any issues or complaints with efficiency and professionalism.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service in a clean and inviting environment.
• Collaborate with the General Manager to manage inventory, labor allocation, and operational procedures.
• Establishes and maintains staffing plans that support anticipated volume fluctuations.
• Uphold strict adherence to all food safety regulations and sanitation standards, prioritizing the well-being of both customers and staff.
• Supports in supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates.
• Organize, schedule, and supervise team member shifts, ensuring smooth operations and efficient workflow.
• Direct staff while on the floor to ensure smooth operations and address any issues promptly.
• Monitor and manage the expo station to guarantee timely and accurate food delivery to customers.

Job description

Pura Vida Miami is seeking an Assistant General Manager to lead a hospitality team and deliver exceptional guest experiences. You will educate guests on healthful, nutrient-rich offerings while fostering a welcoming environment for both staff and customers.

The role emphasizes strong communication, staff development, and adherence to food safety standards, with opportunities for growth and promotional paths within the organization.