Assistant GM & Center Growth Leader (Kids)

Skilz for Kids; Knoxville (TN); Hybride; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Bonus based on performance

Employee discounts

Flexible schedule

Paid time off

Training & development

Résumé du poste

KidStrong Knoxville Center is seeking a dynamic Assistant General Manager to partner with the General Manager in delivering exceptional experiences for kids, families, and teammates. You will help drive sales performance, manage center operations, and foster a culture of learning and development.

You will oversee center initiatives, recruit and coach staff, schedule events, and maintain high standards of safety and service.

Qualifications

• Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
• Achieve Coach Certification through HQ Training and Certification team.
• Complete training through LearnUpon as required by the HQ Training and Certification team.
• Pediatric OT/PT experience is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with ZenPlanner, LearnUpon, CareerPlug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise techniques, and body mechanics.
• CPR certified.

Responsabilités

• Understand the center’s key KPIs and financials to make informed and responsible business decisions.
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
• Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center.
• Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
• Sell and schedule events such as camps and parties, to maximize center profitability.
• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow.
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
• Manage and support the ongoing professional development of staff through LearnUpon.
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately as required by business demands.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5-10 coaching hours per week

Connaissances

Coaching background

CPR Certified

Leadership

Communication

Google & Microsoft platforms

ZenPlanner

LearnUpon

CareerPlug

ADP

Physiology knowledge

Exercise techniques

Body mechanics

Outils

ZenPlanner

LearnUpon

CareerPlug

ADP

Google

Microsoft

Description du poste

KidStrong Knoxville Center is seeking a dynamic Assistant General Manager to partner with the General Manager in delivering exceptional experiences for kids, families, and teammates. You will help drive sales performance, manage center operations, and foster a culture of learning and development.

You will oversee center initiatives, recruit and coach staff, schedule events, and maintain high standards of safety and service.