Assistant General Manager - Unassigned

Drury Hotels Company, LLC; Tennessee; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Quarterly bonuses

Semi-annual bonus

Hotel discounts

Free room nights

401(k)

Job summary

Drury Hotels is seeking an experienced Hotel Operations Leader to support multiple properties from our Home Office - Remote in Tennessee. You will lead, coach and develop hotel teams across regions, delivering exceptional guest service and driving performance.

In this role you will recruit talent, set service standards, monitor QA measures and mentor managers to achieve results. Travel up to 75% is expected to support properties and system-wide initiatives.

Qualifications

• A positive, can-do attitude is required.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Hotel-specific experience is preferred.

Responsibilities

• Lead and coach hotel teams across properties to deliver exceptional guest service.
• Train and develop staff to meet performance standards across departments.
• Establish service standards and QA practices; monitor and improve guest satisfaction metrics.
• Drive on-property and portfolio-wide improvement through hands-on leadership and mentorship.
• Collaborate with regional teams to ensure consistent operations and cost controls.

Skills

Leadership

Supervisory experience

Customer service

Education

Bachelor's degree in hospitality or business

Job description

Property Location: Home Office - Remote, Tennessee 37243

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are and well compensated for all you accomplish.
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.
• You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
• You will use good critical thinking skills to successfully handle challenging situations, proactively resolve issues and show dedication to continuous improvement.

WHAT WE EXPECT OF YOU

• A positive, can-do attitude required.
• Bachelor's degree in hospitality, business or related field preferred.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Hotel specific experience preferred.
• Ability to travel up to 75%.
• Rise.
• Shine.
• Work Happy.

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