Assistant General Manager

Drury Hotels Company, LLC; Louisville (KY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship

Cross-training

Management training

401(k) plan

Job summary

Drury Hotels Company, LLC in Louisville, KY seeks a results-driven hotel leader to oversee operations and deliver exceptional guest service across all departments. You will train and coach team members, drive key metrics, and model quality assurance in daily practice.

Requirements include passion for service, a Bachelor’s degree in hospitality or related field, and at least one year of supervisory experience; hotel experience is preferred.

Qualifications

• Passion to serve others and exceed our guests’ expectations.
• Bachelor’s degree in hospitality, business, or related field (preferred).
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service.
• Train, develop, and coach team members to achieve success in their roles.
• Deliver on key business metrics of quality, service, profitability, and team.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures.

Skills

Leadership

Guest service

Team development

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location: 9501 Blairwood Road - Louisville, Kentucky 40222

WHAT YOU CAN EXPECT FROM US

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

WHAT YOU WILL DO

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Train, develop, and coach team members to achieve success in their roles
• Deliver on key business metrics of quality, service, profitability, and team
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations
• Bachelor’s degree in hospitality, business, or related field preferred
• Minimum of one-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred

EOE

As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.