Assistant General Manager - Unassigned

Drury Hotels; Tennessee; Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hotel discounts

Free room nights

Paid time off

Medical, dental, vision

401(k) with company match

Quarterly bonuses

Semi-annual bonus

Job summary

Drury Hotels is seeking an Assistant General Manager to lead hotel operations across regional properties, delivering exceptional guest experiences and coaching teams to perform at the highest standards. You'll collaborate with regional leadership to implement best practices and drive consistency.

You will oversee departments, recruit and develop talent, and ensure service, cost and labor goals while modeling QA standards.

Qualifications

• Bachelor's degree in hospitality, business or related field.
• Minimum of one year of supervisory experience; hotel industry preferred.
• Ability to travel up to 75%.

Responsibilities

• Assist and support hotel properties and staff across a region.
• Provide leadership across departments and coach team members to success.
• Establish high service standards and hire with the right attitude.
• Lead and develop teams across multiple properties within the portfolio.
• Model QA best practices and meet quality benchmarks.
• Drive service, cost and labor controls while engaging the team.
• Use critical thinking to resolve issues and pursue continuous improvement.

Skills

Leadership

Guest service

Team development

Communication

Travel readiness

Education

Bachelor's degree in hospitality, business or related field

Job description

Property Location: Home Office - Remote, Tennessee 37243

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Are you a diverse leader who is comfortable in seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences?

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.

• You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.

• You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.

• You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.

• You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.

• You will deliver on key business measures of service, cost and labor controls and team engagement through hands‑on leadership, delegating and empowering team members.

• You will use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

WHAT WE EXPECT OF YOU

• A positive, can-do attitude required.

• Bachelor’s degree in hospitality, business or related field preferred.

• Minimum of one-year of supervisory experience with demonstrated leadership success. Hotel specific experience preferred.

• Ability to travel up to 75%.