Assistant General Manager - Unassigned

Drury Hotels Company, LLC; Columbus (OH); Remote; USD 55,000 - 75,000; Full time

Job summary

Drury Hotels Company, LLC is seeking an Assistant General Manager - Unassigned to oversee hotel operations and lead teams with a guest-first mindset. The role emphasizes exceptional service, staff development, and seamless coordination across properties.

You will drive quality standards, coach departments, and manage key metrics while supporting a culture of growth and hospitality excellence. Travel up to 75% may be required.

Qualifications

• Minimum of one year of supervisory experience with demonstrated leadership success.
• Bachelor’s degree in hospitality, business or related field preferred.
• Ability to travel up to 75%.

Responsibilities

• Assist and support hotel properties and staff in assigned region.
• Provide leadership across all departments and train, develop, coach team members.
• Cultivate an environment of exceptional guest service across multiple properties by hiring the right team members.
• Lead, coach and develop team members across the portfolio of hotels within the company.
• Model quality assurance best practices and meet quality assurance visit metrics.
• Deliver on service, cost and labor controls and team engagement through hands-on leadership.
• Use critical thinking to handle challenging situations and drive continuous improvement.

Skills

Supervisory leadership

Customer service leadership

Hospitality knowledge

Education

Bachelor’s degree in hospitality or related field

Job description

Property Location: Home Office - Remote, Ohio 43215

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Are you a diverse leader who is comfortable in seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences? As experts in hotel operations creating memorable guest experiences, Drury Hotels Company's Assistant General Manager - Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.
• You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
• You will use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

WHAT WE EXPECT OF YOU

A positive, can-do attitude required. Bachelor’s degree in hospitality, business or related field preferred. Minimum of one-year of supervisory experience with demonstrated leadership success. Hotel specific experience preferred. Ability to travel up to 75%. Rise. Shine. Work Happy.

As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together- across 150 hotels in 30 states to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

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