Assistant General Manager - Unassigned

Drury Hotels; Fairview Heights (IL); On-site; USD 58,000 - 87,000; Full time

Job summary

Drury Hotels in Fairview Heights, Illinois is seeking an Assistant General Manager–Unassigned to join its operations leadership team. You will support hotel properties and staff regionally, delivering exceptional guest service and coaching team members to succeed across multiple properties.

The role requires a bachelor’s degree in hospitality or related field, at least one year of supervisory experience, and the ability to travel up to 75%.

Qualifications

• Bachelor’s degree in hospitality, business or related field preferred.
• Minimum of one-year of supervisory experience with demonstrated leadership success.
• Ability to travel up to 75%.

Responsibilities

• Assist and support hotel properties and staff in assigned region in a variety of ways.
• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.
• Cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.
• Lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
• Deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.
• Use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

Job description

Property Location:

12 Ludwig Drive - Fairview Heights, Illinois 62208

YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 30 states. But our dedication to treating guests and team members like family has never wavered.

So Much More®

Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

WHAT YOU CAN EXPECT FROM US

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights

• Incentives - Quarterly bonuses (we succeed together!) based on hotel results

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

Are you a diverse leader who is comfortable in seeking out new experiences, exploring the unknown, fueled by meeting new people, forming new partnerships, and creating new experiences?

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s Assistant General Manager – Unassigned support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:

• You will be responsible for assisting and supporting hotel properties and staff in assigned region in a variety of ways.

• You will provide expert leadership across all departments of the hotel taking the lead on providing exceptional service to each guest and train, develop and coach team members to achieve success in their roles.

• You will cultivate an environment of exceptional guest service at multiple properties by establishing high service standards by hiring the right team members with the right attitude for the right position.

• You will lead, coach and develop team members in all areas of the hotel while showcasing experience throughout the portfolio of hotels within the company.

• You will role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.

• You will deliver on key business measures of service, cost and labor controls and team engagement through hands-on leadership, delegating and empowering team members.

• You will use good critical thinking skills to successfully handle challenging situations., proactively resolve issues and show dedication to continuous improvement.

WHAT WE EXPECT OF YOU

• A positive, can-do attitude required.

• Bachelor’s degree in hospitality, business or related field preferred.

• Minimum of one-year of supervisory experience with demonstrated leadership success. Hotel specific experience preferred.

• Ability to travel up to 75%.

Rise. Shine. Work Happy.

The pay range is:

$57,866.99 - $86,800.49

The starting wage may be above the minimum rate, based on relevant experience, skills, and education.

We will be accepting applications on an ongoing basis.

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly “+1 Service” bonus.