Assistant General Manager — Team Leader & Store Growth

Wawa, Inc.; Martinsburg (WV); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) + matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. in Martinsburg, WV seeks an Assistant General Manager to lead daily operations, develop the team, and drive store profitability. You will oversee hiring, training, and growth of Customer Service Associates, ensuring a high-quality customer experience.

The role requires hands-on leadership, scheduling, and performance management to achieve business goals while maintaining Wawa’s standards. A strong team-driven culture is essential.

Qualifications

• High School Diploma or GED required for eligibility.
• Flexible availability to work varied shifts, including weekends and holidays.
• Proven leadership experience in food service or retail preferred.
• Strong background in store operations, including staffing, training, scheduling, and expense control.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems.
• Deliver engaging training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Assist with hiring, onboarding, coaching, recognizing and motivating the team to perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

Store operations

Communication

Education

High School Diploma or GED

Job description

Wawa, Inc. in Martinsburg, WV seeks an Assistant General Manager to lead daily operations, develop the team, and drive store profitability. You will oversee hiring, training, and growth of Customer Service Associates, ensuring a high-quality customer experience.

The role requires hands-on leadership, scheduling, and performance management to achieve business goals while maintaining Wawa’s standards. A strong team-driven culture is essential.