Assistant General Manager: Lead Store Ops & People

Wawa, Inc.; Souderton (Montgomery County); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) in Souderton, PA to lead daily store operations and develop the team. You will oversee performance, profitability, and growth of Customer Service Associates, while driving hiring, training, and engagement to ensure top results.

The role emphasizes hands-on leadership, strong communication, and adherence to safety, quality, and operational standards in a fast-paced retail environment.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends, and holidays.
• Proven leadership experience, ideally in food service or retail environments.
• Strong background in store operations, including staffing, training, performance management, sales, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Communication

Staffing

Training

Operations

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) in Souderton, PA to lead daily store operations and develop the team. You will oversee performance, profitability, and growth of Customer Service Associates, while driving hiring, training, and engagement to ensure top results.

The role emphasizes hands-on leadership, strong communication, and adherence to safety, quality, and operational standards in a fast-paced retail environment.