Assistant General Manager - Restaurant Ops & Service

Bojangles'; Charlotte (NC); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Flexible hours

Weekly pay

Telemedicine and mental health

Health insurance

Paid vacation

Free meals

Leadership and career development

Job summary

Assistant General Manager at Bojangles' leads our team to deliver exceptional Southern hospitality and guest experiences in Charlotte, NC. You will partner with the General Manager to drive traffic, sales, and profitability while maintaining a customer-centric culture.

Essential duties include building an inviting store culture, coaching new team members, and upholding standards across operations, safety, and guest service in a fast-paced environment.

Qualifications

• A minimum of 2 years management experience.
• 18 years or older.
• Able to read, write and speak English.
• Must possess a valid driver’s license, and access to reliable transportation.
• Available to work any shift, 7 days a week, with a required 50-hour work week.
• Prior supervisory experience with a coaching mindset.
• Previous onboarding experience with employees at all levels.
• Prior cash handling and bank deposit experience
• Ability to multi-task and lead teams in a fast-paced environment.
• Ability to bend, stand, kneel frequently lifting 25+lbs.
• 401(k) w/matching
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Responsibilities

• Creates an inviting culture in the store, a place where our team members feel respected and valued.
• Actively seek growth opportunities or assignments for development.
• Communicates effectively with all guests (internal and external)
• Takes an active role with all new team members.
• Effectively demonstrates our Cultural Principles in every interaction.
• Subject matter expert and adherence to all systems and processes to include BoFood and BoLabor
• Upholds standards and takes corrective action when standards are not being met
• Empowers team members to maintain WOW guest service with every interaction
• Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.
• Understands the Restaurants P&L results.
• Understands how quality, service, and cleanliness impact sales.
• Actively participates in inventory management.
• Demonstrates and upholds all safety and security standards.
• Engages in all LTO throughout LTO life cycle, including training and POP by deadlines.

Skills

People management

Customer service

Communication

Leadership

Time management

Cash handling

Microsoft Office

Tools

Microsoft Office

Job description

Assistant General Manager at Bojangles' leads our team to deliver exceptional Southern hospitality and guest experiences in Charlotte, NC. You will partner with the General Manager to drive traffic, sales, and profitability while maintaining a customer-centric culture.

Essential duties include building an inviting store culture, coaching new team members, and upholding standards across operations, safety, and guest service in a fast-paced environment.