Assistant General Manager: QSR Leadership & Growth Path

Miguel's Jr. - 12 Riverside (Tyler Galleria); Riverside (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Miguel's Jr. - 12 Riverside (Tyler Galleria) is seeking an Assistant General Manager to lead both front and back-of-house operations at a single California QSR site. The AGM partners with the GM, stepping in when the GM is offsite to ensure adherence to brand standards and guest satisfaction.

The role emphasizes execution, people leadership, and development, creating a strong pathway to future General Manager opportunities while maintaining daily operational excellence.

Qualifications

• Minimum of 2 years of experience in a supervisory or management role in a QSR or similar environment.
• Demonstrated ability to lead, coach, and motivate a diverse team.
• Working knowledge of restaurant operations, labor management, and food safety practices.
• Proficiency in verbal and written English communication; bilingual English/Spanish is a plus.
• Flexible availability, including nights, weekends, and holidays.
• Intermediate computer skills, including MS Office (Excel, Word, Outlook)

Responsibilities

• Supports BOH and FOH daily operations to ensure consistent execution of company standards and guest service expectations.
• Assists the GM in managing operational controls including labor, food cost, inventory, and daily performance metrics.
• Helps analyze operational results and supports action plans to improve efficiency, productivity, and profitability.
• Ensures operational readiness during shifts by addressing staffing, product availability, and execution gaps.
• Manage third-party delivery services and ensure same quality of food and guest service.
• Leads and supports Shift Supervisors and restaurant team members through coaching, direction, and role modeling.
• Reinforces performance expectations and supports corrective action in partnership with the GM.
• Creates a positive and respectful work environment that promotes teamwork, engagement, and accountability.
• Serves as a developmental leader for Shift Supervisors, preparing them for increased responsibility.
• Supports onboarding and training of new hires to ensure understanding of job duties, service standards, and safety requirements.
• Reinforces proper execution of policies, procedures, and brand standards through hands-on leadership.
• Ensures required training and certifications are completed and maintained.
• Promotes a guest-first culture and addresses guest concerns and complaints during assigned shifts.
• Supports guest recovery efforts and escalates complex issues to the GM as needed.
• Reinforces service standards and monitors guest interactions to ensure a consistent experience.
• Responsible to manage guest sentiments via in-person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.
• Assists the GM with interviewing, hiring, and onboarding team members.
• Supports schedule execution by managing shift coverage, call-offs, and staffing adjustments in real time.
• Enforces attendance and punctuality expectations in accordance with company policies.
• Ensures daily compliance with food safety, sanitation, and workplace safety standards.
• Conducts routine checks of BOH and FOH areas to identify safety, cleanliness, or facility concerns.
• Reports maintenance, equipment, or safety issues promptly to the GM.
• Supports compliance with all applicable employment laws and company policies.
• Maintains ongoing communication with the GM regarding daily operations, staffing, and performance issues.
• Partners with HR, Training, and Operations teams as directed to support company initiatives.
• Communicates clearly with team members to ensure alignment and consistent execution.
• Completes other duties as assigned by the General Manager
• Obtains ServSafe Certification within 30 days of hire

Skills

Team leadership

Coaching

Communication

Problem solving

Reliability

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Miguel's Jr. - 12 Riverside (Tyler Galleria) is seeking an Assistant General Manager to lead both front and back-of-house operations at a single California QSR site. The AGM partners with the GM, stepping in when the GM is offsite to ensure adherence to brand standards and guest satisfaction.

The role emphasizes execution, people leadership, and development, creating a strong pathway to future General Manager opportunities while maintaining daily operational excellence.