Assistant General Manager — Lead Team & Guest Experience

Workstream; Toledo (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager in Toledo, OH to support the General Manager in leading store operations and delivering an outstanding guest experience. You will oversee hiring, training, scheduling, and daily performance while upholding brand standards and core values.

You will use tools like P&L, DBR, cash handling, and Data Central scheduling to ensure operational excellence, drive marketing initiatives, and maintain high food-safety standards.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Skills

MS Word

MS Excel

Communication

POS systems

Customer service

Education

High School Diploma or GED

Job description

Smoothie King is seeking an Assistant General Manager in Toledo, OH to support the General Manager in leading store operations and delivering an outstanding guest experience. You will oversee hiring, training, scheduling, and daily performance while upholding brand standards and core values.

You will use tools like P&L, DBR, cash handling, and Data Central scheduling to ensure operational excellence, drive marketing initiatives, and maintain high food-safety standards.