Store Ops Leader & Guest Experience Champion

Smoothie King; Shaker Heights (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager in the United States to support the GM in creating an exceptional guest experience and upholding brand standards. You will lead store operations, manage staffing, training, and local marketing, while ensuring safety, cleanliness, and KPI-driven improvements.

You’ll collaborate with the GM to execute company programs, monitor KPIs, and drive community engagement through events and promotions, aiming to inspire healthy living in the local

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and KPIs to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Skills

Microsoft Word

Microsoft Excel

Communication skills

POS familiarity

Customer service

Team leadership

Education

High School Diploma or GED

Tools

POS systems

Job description

Smoothie King is seeking an Assistant General Manager in the United States to support the GM in creating an exceptional guest experience and upholding brand standards. You will lead store operations, manage staffing, training, and local marketing, while ensuring safety, cleanliness, and KPI-driven improvements.

You’ll collaborate with the GM to execute company programs, monitor KPIs, and drive community engagement through events and promotions, aiming to inspire healthy living in the local