Assistant General Manager: Lead Team, Deliver Bold Service

popeyes; Illinois; On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Meal discount while on duty

Leadership development

Job summary

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver outstanding Southern hospitality. You will lead shifts, drive service excellence, and manage costs under the guidance of the Restaurant General Manager.

The role emphasizes a people-first leadership style, strong communication, and the ability to thrive in a fast-paced environment. Weekend and holiday availability is required, with opportunities for advancement within Popeyes.

Qualifications

• 3–5 years in restaurant or retail management (QSR experience a plus).
• People-first leadership style with a hands-on, lead-by-example approach.
• Strong communication, problem-solving, and decision-making skills.
• Able to thrive in fast-paced environments and deliver great food.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Familiarity with managing food and labor costs.

Responsibilities

• Support all aspects of daily restaurant operations, from front counter to back of house.
• Lead shifts with confidence—ensuring speed, accuracy, and guest satisfaction.
• Coach, develop, and motivate team members to hit service and performance goals.
• Monitor food quality, safety standards, and cleanliness.
• Assist in managing labor, food costs, and profitability.
• Respond to guest feedback and resolve concerns with care.
• Ensure compliance with brand standards, policies, and safety procedures.
• Help with hiring, onboarding, and training of new team members.

Skills

Leadership

Communication

Problem solving

Decision making

People management

Fast-paced environment

Shift flexibility

Labor cost management

Job description

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver outstanding Southern hospitality. You will lead shifts, drive service excellence, and manage costs under the guidance of the Restaurant General Manager.

The role emphasizes a people-first leadership style, strong communication, and the ability to thrive in a fast-paced environment. Weekend and holiday availability is required, with opportunities for advancement within Popeyes.