Assistant General Manager - Lead Teams, Great Service

popeyes; Oswego Township (IL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

PTO

Medical, Dental and Vision

Discounted meals

Leadership development

Inclusive culture

Job summary

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver the brand's renowned Southern hospitality. You’ll lead shifts, drive performance, and ensure top guest experiences in a fast-paced setting.

Ideal candidates bring 3–5 years in restaurant/retail management, a hands-on leadership style, and strong communication. Weekend/holiday flexibility is required; background with food and labor cost management is preferred.

Qualifications

• 3–5 years of experience in restaurant or retail management (QSR experience is a plus)
• A people-first leadership style with a hands-on, lead-by-example approach
• Strong communication, problem-solving, and decision-making skills
• A love for fast-paced environments and great food
• Flexibility to work a variety of shifts, including weekends and holidays
• Familiarity with managing food and labor costs preferred

Responsibilities

• Support all aspects of daily restaurant operations, from the front counter to the back of house
• Lead shifts with confidence—ensuring speed, accuracy, and top-tier guest experiences
• Coach, develop, and motivate team members to hit service and performance goals
• Monitor food quality, safety standards, and cleanliness
• Assist in managing labor, food costs, and profitability
• Respond to guest feedback and resolve concerns with care
• Ensure compliance with brand standards, policies, and safety procedures and other duties assigned.
• Help with hiring, onboarding, and training of new team members

Skills

People-first leadership

Communication

Problem solving

Decision making

Job description

Popeyes is seeking an Assistant General Manager to support daily restaurant operations, coach the crew, and deliver the brand's renowned Southern hospitality. You’ll lead shifts, drive performance, and ensure top guest experiences in a fast-paced setting.

Ideal candidates bring 3–5 years in restaurant/retail management, a hands-on leadership style, and strong communication. Weekend/holiday flexibility is required; background with food and labor cost management is preferred.