Assistant General Manager: Lead Restaurant Ops & Service

Harri; Potomac (MD); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and**

Free CAVA Meal for every shift worked

Job summary

CAVA is seeking an Assistant General Manager to lead restaurant operations and uphold our mission and values. You will partner with the General Manager to drive store performance, staff scheduling, labor forecasting, and inventory management.

As AGM, you will develop competency-based leadership, supervise Team Members, ensure food quality and guest satisfaction, and support financial reporting, budgeting, and adherence to standards.

Qualifications

• 1–2 years of supervisory or management experience in restaurant or hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Willing to work nights/weekends and travel as needed.
• Knowledge of budgeting and cost control.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and budget adherence.
• Assist with preparing financial reports and analyzing performance metrics.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects to drive restaurant success.

Skills

Supervisory experience

Leadership

Communication skills

Customer service

Budgeting

Problem solving

Adaptability

Team management

Job description

CAVA is seeking an Assistant General Manager to lead restaurant operations and uphold our mission and values. You will partner with the General Manager to drive store performance, staff scheduling, labor forecasting, and inventory management.

As AGM, you will develop competency-based leadership, supervise Team Members, ensure food quality and guest satisfaction, and support financial reporting, budgeting, and adherence to standards.