Assistant General Manager — Lead Restaurant Operations

CAVA - King of Prussia; King of Prussia (PA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Early wage access

Health plan

Dental

Vision

Paid leave

Free meal

401k

Growth opportunity

Job summary

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader to guide store performance. You will help implement action plans, analyze financial metrics, and develop hourly Team Members across the restaurant.

The role emphasizes leadership, guest service, and operational excellence in a fast-paced environment. You will manage schedules, forecasting, labor, and inventory while modeling competency-based leadership.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Adapt to changing circumstances and develop solutions to enhance restaurant performance.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety and sanitation regulations.
• Ability to adapt to a fast-paced environment and solve problems effectively.
• Willing to work flexibly (including at night and on weekends) and to travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Budgeting

Regulatory knowledge

Flexibility

Travel

Emotional stability

Job description

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader to guide store performance. You will help implement action plans, analyze financial metrics, and develop hourly Team Members across the restaurant.

The role emphasizes leadership, guest service, and operational excellence in a fast-paced environment. You will manage schedules, forecasting, labor, and inventory while modeling competency-based leadership.