Assistant General Manager - Restaurant Ops

Harri; Lynnfield (MA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,

Pet Insurance plus more

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

Free CAVA Meal for every shift worked

Ground-floor growth opportunity

Job summary

CAVA is seeking an Assistant General Manager to lead daily restaurant operations under the guidance of the General Manager. You will partner to develop plans, manage labor and inventory, and coach hourly Team Members to uphold standards.

The role emphasizes leadership, customer service, and operational excellence in a fast-paced environment with opportunities for growth and impact on guest satisfaction.

Qualifications

• 1-2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.
• Flexibility to work various shifts, including nights and weekends, as needed.
• Promotes inclusivity and respect within the team.
• Ability to adapt to a fast-paced environment and solve problems effectively.
• Demonstrates emotional stability and resilience in high-stress situations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Customer service

Communication

Problem solving

Flexibility

Financial acumen

Compliance knowledge

Decision making

Emotional stability

Job description

CAVA is seeking an Assistant General Manager to lead daily restaurant operations under the guidance of the General Manager. You will partner to develop plans, manage labor and inventory, and coach hourly Team Members to uphold standards.

The role emphasizes leadership, customer service, and operational excellence in a fast-paced environment with opportunities for growth and impact on guest satisfaction.