Assistant General Manager — Hospitality Leader

Tropical Holdings Illinois, LLC; Waukegan (IL); Presencial; USD 23.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) with company match

Paid training

Team rewards

Exclusive discounts

Flexible scheduling

Descripción de la vacante

SERVE Hospitality Group in Waukegan, IL is seeking an Assistant General Manager to partner with the General Manager to drive guest experiences, lead a high-performing team, and ensure cafe operations run smoothly every day. This role emphasizes hospitality, energetic leadership, reliable coaching, and a hands-on approach, with clear promotion paths and a competitive hourly wage plus tips.

Join a fast-paced, community-focused workplace offering flexible scheduling, medical benefits, and a

Formación

• Hospitality-driven leadership with a customer-first mindset.
• Proven ability to coach and develop teams in a fast-paced setting.
• Excellent communication and problem-solving skills with guests and staff.

Responsabilidades

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Conocimientos

Hospitality-driven leader

Excellent communicator

Strong decision-maker

Coaching mindset

Reliable and punctual

Active and mobile

Flexible scheduling

Educación

High school diploma or equivalent

Some college

Descripción del empleo

SERVE Hospitality Group in Waukegan, IL is seeking an Assistant General Manager to partner with the General Manager to drive guest experiences, lead a high-performing team, and ensure cafe operations run smoothly every day. This role emphasizes hospitality, energetic leadership, reliable coaching, and a hands-on approach, with clear promotion paths and a competitive hourly wage plus tips.

Join a fast-paced, community-focused workplace offering flexible scheduling, medical benefits, and a