Assistant General Manager - Hospitality Leader

Tropical Holdings Illinois, LLC; Delavan (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with 4% company match

Paid training

Job summary

SERVE Hospitality Group is hiring an Assistant General Manager for our Wisconsin Delavan area location. You will partner with the General Manager to drive operational excellence, develop high-performing teams, and ensure outstanding guest experiences—keeping the cafe at its best daily.

Ideal candidates are hospitality-driven leaders with strong communication, decision-making, and coaching skills, flexible scheduling, and prior restaurant leadership experience in fast casual.

Qualifications

• Hospitality-driven leader with hands-on approach.
• Excellent communicator with guests and team members.
• Reliable, punctual and flexible scheduling including evenings/weekends.
• Previous restaurant leadership in QSR or fast casual (1+ year).

Responsibilities

• Lead by example to coach, motivate, and support team on each shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns.
• Ensure food safety, cleanliness, and brand standards are met.
• Execute opening, mid-shift, and closing procedures with accuracy.
• Assist with hiring, onboarding, and ongoing training.
• Support labor management, inventory control, and waste reduction.
• Partner with GM on sales initiatives, cost control, and shift readiness.
• Promote a hospitable culture where teams feel supported.

Skills

Leadership

Communication

Decision making

Coaching mindset

Reliability

Flexible scheduling

Guest service

Education

High school diploma

Some college preferred

Job description

SERVE Hospitality Group is hiring an Assistant General Manager for our Wisconsin Delavan area location. You will partner with the General Manager to drive operational excellence, develop high-performing teams, and ensure outstanding guest experiences—keeping the cafe at its best daily.

Ideal candidates are hospitality-driven leaders with strong communication, decision-making, and coaching skills, flexible scheduling, and prior restaurant leadership experience in fast casual.