Assistant General Manager — Hospitality Leader & Growth

Tropical Holdings Illinois, LLC; City of Pewaukee (WI); Vor Ort; USD 21.000 - 23.000; Vollzeit

Zusammenfassung

The Assistant General Manager role at Tropical Holdings Illinois, LLC in Pewaukee, Wisconsin, invites a hospitality‑driven leader to partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

You will lead with energy and positivity, coach staff, and manage openings, closings, and guest satisfaction in a fast‑paced cafe environment.

Qualifikationen

• Hospitality‑driven leader with a positive, hands‑on approach.
• Excellent communicator who connects easily with guests and team members.
• Strong decision‑maker who stays calm and solutions‑focused in a fast‑paced environment.
• Coaching mindset with the ability to set expectations and give feedback.
• Reliable and punctual with dependable work habits.
• Flexible with scheduling, including evenings and weekends.

Aufgaben

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.

Kenntnisse

Hospitality leadership

Excellent communication

Decision making

Coaching mindset

Reliability

Flexible scheduling

Ausbildung

High school diploma or equivalent

Some college a plus

Jobbeschreibung

The Assistant General Manager role at Tropical Holdings Illinois, LLC in Pewaukee, Wisconsin, invites a hospitality‑driven leader to partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

You will lead with energy and positivity, coach staff, and manage openings, closings, and guest satisfaction in a fast‑paced cafe environment.