Hospitality Leader: Assistant GM with Growth & Hours

Tropical Holdings Illinois, LLC; New Berlin (WI); On-site; USD 42,981,000 - 48,712,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

SERVE Hospitality Group is seeking an Assistant General Manager in Wisconsin (New Berlin) to partner with the GM in driving operational excellence and guest experiences across our Tropical Smoothie Cafe locations. This role emphasizes coaching teams, delivering high-quality service, and maintaining brand standards in a fast-paced environment.

The ideal candidate will be a hospitality-driven leader with excellent communication, strong decision-making, and a coaching mindset.

Qualifications

• Hospitality-driven leadership and guest focus.
• Excellent communication with guests and team members.
• Strong decision-making and problem-solving under pressure.
• Coaching mindset with ability to give feedback and develop others.
• Reliable and punctual with strong work ethic.

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Hospitality leadership

Excellent communication

Decision making

Coaching mindset

Reliability & punctuality

Active/physical

Scheduling flexibility

Age 18+

Work authorization

Restaurant leadership

Education

High school diploma or equivalent

Job description

SERVE Hospitality Group is seeking an Assistant General Manager in Wisconsin (New Berlin) to partner with the GM in driving operational excellence and guest experiences across our Tropical Smoothie Cafe locations. This role emphasizes coaching teams, delivering high-quality service, and maintaining brand standards in a fast-paced environment.

The ideal candidate will be a hospitality-driven leader with excellent communication, strong decision-making, and a coaching mindset.