Assistant General Manager: Lead Guest Experience & Growth

Tropical Holdings Illinois, LLC; Town of Oconomowoc (WI); Sur place; USD 21 000 - 23 000; Plein temps

Avantages offerts par ce poste

Paid training

Team rewards

Exclusive discounts

Healthcare benefits

401(k) with company match

Résumé du poste

SERVE Hospitality Group is seeking an Assistant General Manager at our Wisconsin location to partner with the General Manager in driving operations, building high-performing teams, and delivering outstanding guest experiences. This role emphasizes hands-on leadership, guest satisfaction, and compliance with brand standards.

The ideal candidate will have restaurant leadership experience in QSR or fast casual, strong communication skills, and a flexible schedule including evenings and weekends.

Qualifications

• Minimum age 18; high school diploma or equivalent required (some college a plus).
• Legally authorized to work under State and Federal guidelines.
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred).
• Flexible with scheduling, including evenings and weekends.

Responsabilités

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Connaissances

Leadership

Customer service

Communication

Coaching

Flexibility

Formation

High school diploma or equivalent

Some college a plus

Description du poste

SERVE Hospitality Group is seeking an Assistant General Manager at our Wisconsin location to partner with the General Manager in driving operations, building high-performing teams, and delivering outstanding guest experiences. This role emphasizes hands-on leadership, guest satisfaction, and compliance with brand standards.

The ideal candidate will have restaurant leadership experience in QSR or fast casual, strong communication skills, and a flexible schedule including evenings and weekends.