Assistant General Manager — Hospitality Leadership & Growth

Tropical Holdings Illinois, LLC; Gurnee (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Health insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

SERVE Hospitality Group is seeking an Assistant General Manager in Gurnee, IL to partner with the General Manager in driving operational excellence and delivering standout guest experiences. You will lead a high-performing team, maintain brand standards, and manage daily operations in a fast-paced cafe environment.

The role emphasizes leadership, training, and hands-on involvement with scheduling, safety, and guest satisfaction.

Qualifications

• Hospitality-driven leadership and guest service focus.
• Excellent communication with guests and team members.
• Strong decision-making under fast-paced conditions.
• Coaching mindset to train and develop staff.
• Reliable, punctual, and professional work habits.
• Flexibility to work evenings and weekends.

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives and cost control.
• Promote an upbeat, hospitality-first culture.

Skills

Hospitality-driven leader

Excellent communicator

Strong decision-maker

Coaching mindset

Reliable and punctual

Flexible scheduling

Education

High school diploma or equivalent

Some college preferred

Job description

SERVE Hospitality Group is seeking an Assistant General Manager in Gurnee, IL to partner with the General Manager in driving operational excellence and delivering standout guest experiences. You will lead a high-performing team, maintain brand standards, and manage daily operations in a fast-paced cafe environment.

The role emphasizes leadership, training, and hands-on involvement with scheduling, safety, and guest satisfaction.