Assistant General Manager

Taco Bell; Naperville (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Taco Bell is seeking an Assistant Manager to support the Restaurant General Manager in ensuring the restaurant operates to Taco Bell standards. You will manage work shifts, handle customer complaints, and assist in hiring and training Team Members.

The ideal candidate will exhibit strong leadership skills, solve problems effectively, and maintain health and safety standards. If you enjoy working in a fast-paced environment and providing excellent customer service, this role is for you.

Qualifications

• Experience in a customer service role, ideally in a restaurant setting.
• Strong leadership skills to manage and motivate the team.
• Ability to solve problems and handle customer complaints effectively.

Responsibilities

• Manage restaurant shifts and administrative duties.
• Support the RGM in maintaining health and safety standards.
• Hire and develop Team Members and Shift Leads.
• Ensure quality food service and customer satisfaction.

Skills

Customer service

Team leadership

Problem-solving

Communication

Job description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards. Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner. You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.

Assistant Manager behaviors include:

• Solving customer complaints quickly and with a smile.
• Providing feedback to restaurant team members in a positive manner.
• Following cash, security, inventory and labor policies and procedures.
• Reading and understanding reports and responding appropriately to solve problems.