Assistant Manager

gobravvo; Pasadena (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Leadership development programs

Job summary

Stress Free Auto Care is seeking an Assistant Manager to drive revenue, enhance customer experience, and lead a high-performing team in a fast-paced automotive service environment.

The role partners with the General Manager to execute strategies that boost profitability, build loyalty, and develop staff capabilities. A successful candidate thrives in a sales-driven setting with a focus on ownership and accountability.

Qualifications

• Proven success in sales-driven operations.
• Experience in team leadership and coaching.
• Strong commercial mindset and KPI-driven.
• Excellent sales, communication and relationship-building skills.

Responsibilities

• Achieve individual and shop sales targets.
• Develop and execute growth strategies, including partnerships.
• Coach and mentor staff to optimize performance and customer satisfaction.
• Analyze sales and customer data to identify improvements.

Skills

Sales leadership

Team coaching

Customer service

Data analysis

Performance metrics

Job description

Assistant ManagerJoin Stress Free Auto Care

and play a pivotal role in driving the growth and success of a forward-thinking automotive service provider. As an Assistant Manager, you will leverage your leadership and business skills to achieve revenue goals, foster customer loyalty, and cultivate a high-performing team in a dynamic retail environment. This full-time position offers an exciting opportunity to impact both your career and the future of automotive repair through innovation, transparency, and exceptional service.

About Stress Free Auto Care

Stress Free Auto Care is transforming the automotive repair industry by integrating advanced technology, outstanding customer service, and a trust-based approach. With a commitment to integrity and transparency, our company is expanding rapidly, creating career opportunities for professionals who are eager to grow within a values-driven organization. Employees at Stress Free Auto Care experience a culture that prioritizes professional development, business ownership, and advancement into senior leadership roles.

Role Overview

As an Assistant Manager, you will be responsible for supporting all aspects of daily shop operations. You will work closely with the General Manager to execute strategies that drive shop profitability, enhance customer retention, and develop the team’s capabilities. Your ability to identify business opportunities, build customer relationships, and coach staff will be essential to achieving success in this role. The Assistant Manager position is ideal for individuals with a proven track record in sales-driven environments, who are motivated by growth, and who thrive in fast-paced, customer-centric settings.

Key Areas of Responsibility

• Drive shop revenue and sales performance by meeting or exceeding individual and team sales goals.
• Identify and act on business development opportunities, such as growing fleet accounts and establishing local partnerships.
• Convert customer needs and technician recommendations into approved work through effective sales techniques.
• Monitor sales trends and customer data to uncover performance gaps and new growth opportunities.
• Develop and maintain a strong sales culture focused on ownership, accountability, and results.
• Coach and develop team members to achieve performance targets related to sales, customer experience, and operational efficiency.
• Support hiring, onboarding, and ongoing professional development of staff, ensuring a high level of team performance.
• Build long-term customer relationships that drive repeat business and referrals.
• Ensure clear, proactive communication with customers about service recommendations and value propositions.
• Resolve complex customer issues, balancing customer satisfaction with business objectives.
• Collaborate with the General Manager to ensure smooth daily shop execution and efficient workflow between Service Advisors, technicians, and leadership.
• Utilize shop data and metrics to anticipate operational challenges and address them proactively.
• Take full ownership of problem resolution and decision making, demonstrating initiative and accountability.

Impact and Growth

Success as an Assistant Manager is measured not only by individual achievement but also by the ability to drive sustained shop-level growth, improve customer retention, and elevate team performance. This role is a significant stepping-stone to higher levels of responsibility within Stress Free Auto Care, offering a clear path to positions such as General Manager, Senior General Manager, and District Manager based on demonstrated performance and leadership potential.

Assistant Manager - Summary

Full-time leadership role focused on driving revenue, customer experience, and team development in an automotive service environment. Reports directly to the General Manager and supports all aspects of daily operations, sales, and personnel management. Key driver of business growth, customer loyalty, and operational excellence.

Duties & Responsibilities

• Achieve individual and shop sales and revenue targets.
• Develop and execute business growth strategies, including building partnerships and expanding service offerings.
• Coach and mentor staff to optimize performance and customer satisfaction.
• Analyze sales and customer data to identify improvement areas and new opportunities.
• Resolve customer concerns and ensure consistent, high-quality service delivery.
• Collaborate with shop leadership to manage workflow, staffing, and operational priorities.
• Demonstrate initiative by taking ownership of business outcomes and problem resolution.

Salary & Benefits

• Base salary with uncapped performance bonus opportunity.
• Medical, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off and holidays.
• Employee discounts on services.
• Ongoing training and leadership development programs.
• Opportunities for career advancement within a growing company.

Qualifications & Requirements

• Proven success in sales-driven operations, ideally in automotive service, retail, hospitality, or similar customer-facing environments.
• Experience in team leadership, coaching, and performance management.
• Strong commercial mindset with the ability to identify and act on revenue opportunities.
• Demonstrated ability to set and achieve measurable goals and KPIs.
• Excellent sales, communication, and relationship-building skills.
• Comfort with data analysis and business performance metrics.
• Initiative, accountability, and a drive to deliver results independently and through a team.

Ideal Candidate Snapshot

• Self-motivated leader with a track record of producing business results.
• Strong coaching and team development abilities.
• Exceptional customer service and sales instincts.
• Thrives in fast-paced, dynamic environments.
• Enjoys business problem solving and continuous improvement.
• Ambitious and ready to take on increasing levels of responsibility.

Other Relevant Information

Stress Free Auto Care values transparency, integrity, and a customer-first approach in all operations. The company offers a supportive, inclusive workplace culture with a focus on professional growth. Advancement opportunities are based on performance and leadership potential.

Stress Free Auto Care is an Equal Opportunity Employer and welcomes applicants from all backgrounds.