Assistant Manager - Automotive Service

Stress-Free Auto Care; Roseville (CA); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

PTO & holidays

Employee discounts

Training & leadership development

Career advancement opportunities

Descripción de la vacante

Stress Free Auto Care in Roseville, CA is seeking an Assistant Manager - Automotive Service to lead daily operations, drive revenue growth, and elevate customer experiences. This full-time role partners with the General Manager to implement strategies, coach the team, and maintain high service standards in a fast-paced shop.

You will oversee sales targets, supervise staff, build relationships with customers, and help shape the shop's culture of trust, transparency, and professional development.

Formación

• Proven track record of achieving sales and revenue targets in a customer-facing environment.
• Experience leading or supervising a team in fast-paced settings.
• Strong commercial mindset with a focus on business growth and customer retention.
• Advanced sales skills, including discovery, value-building, objection handling, and closing.
• Comfort using data and KPIs to inform decisions and drive results.
• Automotive service experience is a plus, but not required; proven leadership and sales performance are essential.

Responsabilidades

• Meet or exceed individual sales and revenue targets.
• Identify new business opportunities, such as fleet accounts and local partnerships, to expand revenue streams.
• Develop and implement strategies to improve customer retention, visit frequency, and service penetration.
• Utilize customer insights and sales performance data to pinpoint areas for growth and operational improvement.
• Coach, train, and develop team members to achieve high standards in sales, customer service, and operational performance.
• Participate in hiring, onboarding, and performance management processes to build a strong, accountable team.
• Lead by example, fostering a culture of urgency, accountability, and customer focus.
• Build and nurture long-term customer relationships to drive loyalty and repeat business.
• Ensure clear, proactive communication with customers regarding recommended services and repairs.
• Resolve complex customer situations to protect business interests and maintain customer satisfaction.
• Coordinate with Service Advisors, technicians, and leadership to maintain efficient workflow and meet customer commitments.
• Monitor key performance metrics and take proactive action to resolve issues and capitalize on opportunities.
• Balance sales, staffing, and operational demands to optimize shop performance.

Conocimientos

Sales leadership

Team leadership

Customer service

Descripción del empleo

Stress Free Auto Care is on a mission to revolutionize the automotive repair landscape through the integration of modern technology, outstanding service, and a customer-first philosophy anchored in trust and transparency. As we experience rapid growth, we are seeking an Assistant Manager - Automotive Service to help drive our vision forward and support our commitment to delivering exceptional experiences for our customers and employees alike.

This full-time Assistant Manager - Automotive Service role is perfect for individuals who thrive in dynamic environments, have a passion for leadership, and are motivated by the opportunity to make a tangible impact on both business performance and team development. You will play a pivotal role in executing daily operations, cultivating a positive team culture, and contributing to the overall growth and profitability of our shop.

Working closely with the General Manager, the Assistant Manager - Automotive Service will help set and achieve ambitious revenue goals, implement effective operational strategies, and foster long-term relationships with customers. This is a hands‑on leadership role where your expertise in sales, people management, and business operations will drive the shop's success. Your proactive approach, strong decision‑making skills, and commitment to excellence will be essential for ensuring that our location continues to exceed expectations.

If you are seeking a career path that offers advancement potential and the ability to contribute meaningfully to a growing organization, this opportunity as Assistant Manager - Automotive Service is an excellent fit. You will have clear pathways to increased responsibility and leadership, with advancement based on demonstrated performance and readiness.

Assistant Manager - Automotive Service Summary

• Support shop operations by driving revenue growth, customer retention, and team development.
• Partner with the General Manager to implement business strategies and achieve operational excellence.
• Take ownership of individual and team performance metrics to ensure sustained business success.
• Work in a collaborative environment that values innovation, transparency, and professional growth.

Duties & Responsibilities

• Meet or exceed individual sales and revenue targets while contributing to shop-wide goals.
• Identify new business opportunities, such as fleet accounts and local partnerships, to expand revenue streams.
• Develop and implement strategies to improve customer retention, visit frequency, and service penetration.
• Utilize customer insights and sales performance data to pinpoint areas for growth and operational improvement.
• Coach, train, and develop team members to achieve high standards in sales, customer service, and operational performance.
• Participate in hiring, onboarding, and performance management processes to build a strong, accountable team.
• Lead by example, fostering a culture of urgency, accountability, and customer focus.
• Build and nurture long‑term customer relationships to drive loyalty and repeat business.
• Ensure clear, proactive communication with customers regarding recommended services and repairs.
• Resolve complex customer situations to protect business interests and maintain customer satisfaction.
• Coordinate with Service Advisors, technicians, and leadership to maintain efficient workflow and meet customer commitments.
• Monitor key performance metrics and take proactive action to resolve issues and capitalize on opportunities.
• Balance sales, staffing, and operational demands to optimize shop performance.

Salary & Benefits

• Competitive compensation package, including base salary and performance-based incentives.
• Medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and paid holidays.
• Employee discounts on products and services.
• Ongoing training and leadership development programs.
• Opportunities for career advancement as the company continues to grow.

Qualifications & Requirements

• Proven track record of achieving sales and revenue targets in a customer‑facing environment.
• Experience leading or supervising a team in retail, automotive service, sales, hospitality, or similar fast‑paced setting.
• Strong commercial mindset with a focus on business growth and customer retention.
• Demonstrated ability to coach, provide feedback, and hold team members accountable for performance.
• Advanced sales skills, including discovery, value‑building, objection handling, and closing.
• Comfort using data and KPIs to inform decisions and drive results.
• Exceptional problem‑solving skills, with the initiative to identify issues and implement effective solutions.
• High level of accountability, adaptability, and ambition for increased leadership responsibilities.
• Automotive service experience is a plus, but not required; proven leadership and sales performance are essential.

Ideal Candidate Snapshot

• Motivated by the opportunity to lead a team and grow a business in a fast‑paced automotive service environment.
• Possesses strong interpersonal and communication skills to build trust with customers and team members.
• Demonstrates a proactive approach to problem‑solving and continuous improvement.
• Thrives in a hands‑on role that combines sales, operations, and team leadership.
• Seeks a long‑term career path with clear opportunities for advancement and professional development.

Other Relevant Information

• Stress Free Auto Care offers a collaborative and supportive work environment that values innovation, transparency, and growth.

The company is committed to creating an inclusive workplace that welcomes candidates from diverse backgrounds.

• This position provides significant opportunities for professional and financial growth as the company expands.