Assistant Front Office Manager: Guest Experience Leader

PM Hotel Group; Ewa Beach (HI); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Competitive pay

Job summary

PM Hotel Group is seeking an Assistant Front Office Manager to lead our front office team and deliver exceptional guest experiences. You will guide daily desk operations, staff scheduling, and guest registration while upholding our service standards.

The role requires at least two years in hotel operations and one year in a leadership role, with strong communication and people skills. You should be prepared for varied shifts, weekends and holidays; in return we offer competitive pay, hotel

Qualifications

• Two years of hotel experience and an additional year in a hotel leadership role
• Strong communication and people skills
• Ability to lead and collaborate with front office team

Responsibilities

• Assist in overseeing day-to-day front desk operations and staff scheduling
• Oversee guest registration and check-out processes
• Analyze Front Office reports and investigate night production, rates, and issues
• Assist in assembling, tracking, and interpreting financial and operational plans for the Front Office
• Step in for the Front Office Manager when needed

Skills

Leadership

Communication

Team Management

Guest Service

Job description

PM Hotel Group is seeking an Assistant Front Office Manager to lead our front office team and deliver exceptional guest experiences. You will guide daily desk operations, staff scheduling, and guest registration while upholding our service standards.

The role requires at least two years in hotel operations and one year in a leadership role, with strong communication and people skills. You should be prepared for varied shifts, weekends and holidays; in return we offer competitive pay, hotel