Front Office Lead: Inspire Teams & Elevate Guest Service

Tapestry Conshohocken; Westerville (OH); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, vision, life, anddisb

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and career developm

Performance-based bonus eligibility

Job summary

Concord Hospitality is seeking a motivated and service-driven Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality in Westerville, OH. This role ensures guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

As a Concord Leader you will inspire greatness in your team, train and develop associates, and lead front office operations with integrity, professionalism, and a strong guest

Qualifications

• Prior experience in hotel front office operations or management is required.

Responsibilities

• Lead and support the front office team to deliver exceptional guest service.
• Address guest and associate concerns promptly and professionally.
• Oversee front office operations, ensuring brand standards and hotel policies.
• Monitor GSS results and implement action plans for continuous improvement.
• Train, mentor, and develop associates while fostering a positive work environment.
• Manage staffing, scheduling, and performance reviews.
• Assist in budgeting, financial planning, and selling strategies.
• Ensure compliance with corporate, safety, and regulatory requirements.
• Collaborate with leadership to drive guest satisfaction, revenue, and team success.

Skills

Front office operations

Team leadership

Guest service orientation

Communication skills

Problem solving

Job description

Concord Hospitality is seeking a motivated and service-driven Assistant Front Office Manager to support the Guest Services team and deliver exceptional hospitality in Westerville, OH. This role ensures guest satisfaction, associate engagement, and smooth front office operations while upholding Concord’s values and culture.

As a Concord Leader you will inspire greatness in your team, train and develop associates, and lead front office operations with integrity, professionalism, and a strong guest