Assistant Operations Manager - Front Office

Hyatt Regency Coral Gables in Miami; Coral Gables (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Assistant Operations Manager - Front Office at Hyatt Regency Coral Gables in Miami oversees Front Office and Guest Services operations to deliver exceptional guest experiences and smooth daily performance.

You will lead by example, coach team members, coordinate training, assist with scheduling, monitor service delivery, and respond quickly to guest and operational needs, partnering with hotel leadership to maintain standards and a positive work environment.

Qualifications

• Experience in front office leadership and guest services operations.
• Strong communication and team development abilities.
• Analytical mindset for service improvement and issue resolution.

Responsibilities

• Coach and develop Front Office and Guest Services team members.
• Coordinate training initiatives for staff and new hires.
• Assist with scheduling and staffing during peak periods.
• Monitor service delivery and guest satisfaction throughout the hotel.
• Address guest and operational needs quickly and professionally.

Skills

Leadership

Communication

Analytical Skills

Job description

The Assistant Operations Manager - Front Office supports the seamless operation of the Front Office and Guest Services departments, ensuring exceptional guest experiences and efficient day-to-day operations. This role partners with hotel leadership to uphold service standards, foster colleague engagement, and maintain a positive and productive work environment.

The position provides hands-on leadership during peak business periods, serves as a resource for Front Office and Guest Services colleagues, and supports operational oversight throughout the hotel. Key responsibilities include coaching and developing team members, coordinating training initiatives, assisting with scheduling, monitoring service delivery, and addressing guest and operational needs in a timely manner. The ideal candidate possesses strong communication, leadership, and analytical skills, with a commitment to guest satisfaction, team development, and operational excellence.