Front Desk Supervisor: Lead Guest Experience & Team Growth

Concord Hospitality Enterprises; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision insurance

Life insurance

401k with company match

Tuition assistance

Discounted room rates

Training & development opportunities

Job summary

Concord Hospitality Enterprises is looking for a Front Desk Supervisor to lead a high-performing team, ensuring excellent guest service and operational consistency. You will oversee daily operations while providing memorable experiences for guests and supporting career growth opportunities for your team.

This role requires strong leadership, communication, and multitasking skills, with responsibilities including managing check-ins, reservations, and guest inquiries.

Qualifications

• High school diploma required; hospitality or leadership experience preferred.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in/out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Skills

Leadership skills

Communication skills

Guest service skills

Problem-solving

Multitasking

Organizational skills

Education

High school diploma

Job description

Concord Hospitality Enterprises is looking for a Front Desk Supervisor to lead a high-performing team, ensuring excellent guest service and operational consistency. You will oversee daily operations while providing memorable experiences for guests and supporting career growth opportunities for your team.

This role requires strong leadership, communication, and multitasking skills, with responsibilities including managing check-ins, reservations, and guest inquiries.