Assistant Front Office Manager: Lead Guest Experience
Fairfield Inn/Springhill Suites
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Fairfield Inn/Springhill Suites in New York is seeking an Assistant Front Office Manager to lead daily operations and mentor the Front Office TEAM. You will ensure guests receive welcoming, attentive service and drive a strong guest experience across front desk, reservations, and related services.
The role requires 2+ years of experience in a branded hotel, leadership abilities, and strong communication skills.
Qualifications
- 2+ years of Assistant Front Office Manager experience in a branded hotel
- College degree or hospitality coursework preferred
- Strong leadership and interpersonal skills
Responsibilities
- Oversee daily Front Desk, Reservations, Audit, and Guest Services operations
- Train, coach, mentor Front Office TEAM members
- Collaborate with TEAM to maintain exceptional service standards
- Set the tone for guest experience by leading by example
- Ensure outstanding customer service and positive guest experience
- Coordinate with TEAM and other hotel departments
- Support TEAM in achieving guest and staff satisfaction
- Complete assignments independently or as a TEAM contributor
- Meet deadlines with or without supervision
Skills
Education
Tools
Job description
Fairfield Inn/Springhill Suites in New York is seeking an Assistant Front Office Manager to lead daily operations and mentor the Front Office TEAM. You will ensure guests receive welcoming, attentive service and drive a strong guest experience across front desk, reservations, and related services.
The role requires 2+ years of experience in a branded hotel, leadership abilities, and strong communication skills.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
