Front Desk Leadership & Guest Experience Lead

Sheraton Tribeca New York Hotel; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Sheraton Tribeca New York Hotel is seeking an Assistant Front Office Manager to oversee the front desk, supervise staff, and ensure seamless service for guests. This role requires strong leadership and a commitment to guest satisfaction, with duties spanning staff training and inter-department collaboration.

Responsibilities include responding to guest requests, resolving issues, and maintaining cash handling per hotel policies, reporting to the Director of Front Office.

Qualifications

• One or more years of front-office leadership experience.
• Service-oriented style with professional presentation.
• Clear written and verbal English communication.
• Proficiency in Microsoft Word and Excel.
• Strong teamwork and guest-service orientation.

Responsibilities

• Supervise the front desk operation and staff training.
• Respond promptly to guest requests and handle complaints.
• Coordinate inter-department communications to ensure guest satisfaction.
• Maintain guest room inventory and assist with cash handling per policies.
• Act as manager on duty and assist the director of the front office.

Skills

Front office leadership

Customer service

Communication

English proficiency

Organizational skills

Microsoft Word

Microsoft Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Sheraton Tribeca New York Hotel is seeking an Assistant Front Office Manager to oversee the front desk, supervise staff, and ensure seamless service for guests. This role requires strong leadership and a commitment to guest satisfaction, with duties spanning staff training and inter-department collaboration.

Responsibilities include responding to guest requests, resolving issues, and maintaining cash handling per hotel policies, reporting to the Director of Front Office.