Assistant Front Office Manager — Guest Experience Leader

Socket.dev; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Uniform

Room discounts

Top-tier training

Job summary

IHG Hotels & Resorts in New York invites an Assistant Front Office Manager to lead the front desk team, ensuring perfect guest arrivals and seamless service.

You will coach staff, handle guest concerns, assist with budgets, and drive revenue from walk-ins and upsells at the desk. Fluent English is required; other languages are welcomed. This role offers a competitive salary, uniforms, room discounts, and strong training.

Qualifications

• 1-2 years of Front Office/Guest Service experience including supervisor/management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Front Office you’ll manage a team of front desk employees across several specialisms

Skills

Front Office Experience

Supervisor Experience

English Fluency

Job description

IHG Hotels & Resorts in New York invites an Assistant Front Office Manager to lead the front desk team, ensuring perfect guest arrivals and seamless service.

You will coach staff, handle guest concerns, assist with budgets, and drive revenue from walk-ins and upsells at the desk. Fluent English is required; other languages are welcomed. This role offers a competitive salary, uniforms, room discounts, and strong training.