Front Office Supervisor & Guest Experience Leader

Hotel Talent New York City; New York (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Hotel Talent New York City is seeking an Assistant Front Office Manager to ensure smooth front desk operations and to direct the Front Office in the absence of the Front Office Manager. The role emphasizes training, staff supervision, and maintaining high guest service standards across reservation, arrival, and departure processes.

Candidates should have supervisory experience, strong communication, and organizational skills, with proficiency in Word and Excel.

Qualifications

• Previous experience in a similar position is required.
• Requires a minimum of 1 year of supervisory experience.
• Position may include evenings, nights, and weekends.
• Computer skills including Word and Excel.
• Clear concise written and verbal communication skills.
• Strong organizational skills.
• Excellent interpersonal skills.

Responsibilities

• Assist the Front Office Manager in setting up training tools such as job descriptions, standards and procedures, and training plans as a guideline for Front Office operations.
• Assist the Front Office Manager to select, hire, and train staff to meet hotel standards of service.
• To assist the Front Office Manager in supervising, organizing, directing, and coordinating staff and activities of the Front Office.
• Do a daily inspection and control to Front Office sections; ensure staff perform duties to required standards.
• Check and ensure consistency in guest service from reservation to departure.
• Authorize acceptance of travelers checks, cash advances, rebates, paid outs, and refunds per procedures.
• Monitor and control guests’ credit status to ensure timely collection and follow up on pending payments.

Skills

Supervisory experience

Communication skills

Organizational skills

Interpersonal skills

Tools

MS Word

MS Excel

Job description

Hotel Talent New York City is seeking an Assistant Front Office Manager to ensure smooth front desk operations and to direct the Front Office in the absence of the Front Office Manager. The role emphasizes training, staff supervision, and maintaining high guest service standards across reservation, arrival, and departure processes.

Candidates should have supervisory experience, strong communication, and organizational skills, with proficiency in Word and Excel.