Guest Experience Lead — Front Office

Sonesta International Hotels; New York (NY); On-site; USD 39,206 - 43,050; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company/

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Disability Insurance

Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and act as Manager on Duty during morning and evening shifts. You will ensure guest satisfaction, support other departments, and uphold brand standards across the property in New York.

The role requires a two-year degree or equivalent experience, strong communication skills, and readiness to obtain Fire Life Safety Director Certification within 180 days.

Qualifications

• Associate degree or equivalent from two-year college or technical school or 6 months to 1 year related experience.
• Track record of delivering exceptional guest or client experience.
• Bi-lingual communications skills a plus.
• Knowledge of Opera and internet software preferred.
• Fire Life Safety Director Certification required within 180 days of employment.

Responsibilities

• Act independently as MOD, covering morning and evening shifts.
• Supervise front office staff including front desk, communications, uniform services and concierge.
• Offer MOD support to other unsupervised departments as needed.
• Liaise with other departments to ensure guest satisfaction.
• Provide site tours of the hotel and oversee VIP arrivals.

Skills

Guest service

Communication skills

Bi-Lingual

Professional appearance

Education

Associate degree

Tools

Opera

Job description

Sonesta International Hotels is seeking a Front Office Manager to lead daily front desk operations, supervise staff, and act as Manager on Duty during morning and evening shifts. You will ensure guest satisfaction, support other departments, and uphold brand standards across the property in New York.

The role requires a two-year degree or equivalent experience, strong communication skills, and readiness to obtain Fire Life Safety Director Certification within 180 days.