Assistant Front Office Manager-Embassy Suites Philadelphia Airport

remingtonhotelscareers; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Job summary

Remington Hotels is seeking a Front Office leader in Philadelphia to greet guests, manage front desk operations, and coordinate with housekeeping and engineering. You will hire and train staff, handle guest complaints, and ensure smooth daily transactions using MICROS.

This role requires strong customer service and the ability to adapt to varying schedules and busy periods. The position offers a starting salary of $50,000 with growth potential in a hospitality-driven environment.

Qualifications

• Proven customer service and problem solving experience.
• Regular attendance according to established guidelines.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks and complete work on time despite interruptions.

Responsibilities

• Anticipate guest needs and respond promptly, greeting and communicating cordially with guests.
• Manage front office staffing, interviewing, hiring, supervising, training and scheduling front desk staff.
• Ensure staff understand job descriptions and can perform duties as needed.
• Resolve guest complaints and ensure satisfaction through investigation and creative problem solving.
• Operate MICROS system for daily transactions and communicate with housekeeping/engineering about requests.

Skills

High work ethic

Self-initiative

Independent judgment

Customer service

Punctual attendance

Job description

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem solving experience
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Starting Salary: $50,000