Front Office Manager - DoubleTree by Hilton Philadelphia Center City

DoubleTree By Hilton Philadelphia Airport; Philadelphia (Philadelphia County); On-site; USD 48,000 - 115,000; Full time

Job summary

A leading hotel in Philadelphia is seeking a Front Office Manager to oversee and enhance guest services and manage the Front Office operations. The role includes staff management, compliance with company standards, and ensuring exceptional guest experiences. Ideal candidates will demonstrate strong leadership, customer service, and teamwork skills to uphold the company values in a vibrant hospitality environment.

Qualifications

• Mid-senior level with experience in hotel management.
• Strong leadership and customer service skills expected.
• Ability to manage team and guest expectations effectively.

Responsibilities

• Manage Front Office operations, including guest service and registration.
• Monitor and develop team member performance and satisfaction.
• Ensure compliance with quality standards and guest experience.

Skills

Hospitality

Customer Focus

Leadership

Teamwork

Adaptability

Job description

Front Office Manager - DoubleTree by Hilton Philadelphia Center City

Front Office Manager - DoubleTree by Hilton Philadelphia Center City

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A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree Philadelphia

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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