Front Office Manager - DoubleTree by Hilton Philadelphia Center City

DoubleTree By Hilton Philadelphia Airport

Philadelphia (Philadelphia County)

On-site

USD 48,300 - 114,800

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

A leading hotel in Philadelphia is seeking a Front Office Manager to oversee and enhance guest services and manage the Front Office operations. The role includes staff management, compliance with company standards, and ensuring exceptional guest experiences. Ideal candidates will demonstrate strong leadership, customer service, and teamwork skills to uphold the company values in a vibrant hospitality environment.

Qualifications

Mid-senior level with experience in hotel management.
Strong leadership and customer service skills expected.
Ability to manage team and guest expectations effectively.

Responsibilities

Manage Front Office operations, including guest service and registration.
Monitor and develop team member performance and satisfaction.
Ensure compliance with quality standards and guest experience.

Skills

Hospitality

Customer Focus

Leadership

Teamwork

Adaptability

Job description

Front Office Manager - DoubleTree by Hilton Philadelphia Center City

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

DoubleTree Philadelphia

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

Seniority level