Guest Experience Lead - Front Office

remingtonhotelscareers; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Supervisor to manage staffing and guest services at our Phoenix property. You will interview, hire, train and schedule front desk agents, supervisors, guest service aides, bell staff, concierge and PBX operators, ensuring smooth front office operations and guest satisfaction.

The role requires handling MICROS, managing morning and evening discrepancy reports, coordinating with housekeeping and engineering, greeting guests and checking them in/out

Qualifications

• Ability to calmly work with high demand and upset guests
• Strong work ethic and self-initiative
• Ability to work varying schedules including nights, weekends and holidays
• Team player delivering great guest experiences

Responsibilities

• Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
• Operate the MICROS system at the front office including daily transactions
• Check AM and PM discrepancy reports
• Communicate with Housekeeping and Engineering about guest rooms and maintenance requests
• Greet and assist guests, checking them in and out promptly and professionally

Job description

Remington Hotels is seeking a Front Desk Supervisor to manage staffing and guest services at our Phoenix property. You will interview, hire, train and schedule front desk agents, supervisors, guest service aides, bell staff, concierge and PBX operators, ensuring smooth front office operations and guest satisfaction.

The role requires handling MICROS, managing morning and evening discrepancy reports, coordinating with housekeeping and engineering, greeting guests and checking them in/out