Assistant Front Office Manager: Guest Experience Leader

Noble-House-Hotels-&-Resort; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays

401K retirement plan

Cell phone reimbursement

8 weeks of Parental Leave Pay

Pet insurance

Laundered team member uniform

Pre-tax commuter benefits

Referral program

Special rates for team members

Educational Assistant Program

Shoes for Crews

On Demand Pay

Job summary

Noble House Hotels & Resorts - Argonaut Hotel in San Francisco, CA is seeking a Front Office Supervisor to lead daily front desk operations and ensure guest satisfaction. This role focuses on service excellence, staff development, and seamless communication with other hotel departments.

Ideal candidates have 1–2 years of Front Office supervisory experience, strong organization, and familiarity with Opera PMS. Proficiency in MS Office is required and the environment is fast-paced.

Qualifications

• Must have 1–2 years of Supervisory experience in Front Office.
• Experience working with Opera PMS preferred.
• Proficient in MS Office.

Responsibilities

• Ensure Front Desk team checks guests in/out efficiently and professionally.
• Respond to guest needs and concerns with service recovery when needed.
• Follow safety and security policies and procedures.
• Train, coach, and develop team members.
• Prepare and adjust weekly schedules per staffing guidelines.
• Review guest comments and address issues promptly.
• Maintain communication between Front Office and other departments.
• Monitor Front Office systems and equipment for optimal performance.
• Foster relations with concierge, valet, taxi services, and airport connection.

Tools

Opera PMS

MS Office

Job description

Noble House Hotels & Resorts - Argonaut Hotel in San Francisco, CA is seeking a Front Office Supervisor to lead daily front desk operations and ensure guest satisfaction. This role focuses on service excellence, staff development, and seamless communication with other hotel departments.

Ideal candidates have 1–2 years of Front Office supervisory experience, strong organization, and familiarity with Opera PMS. Proficiency in MS Office is required and the environment is fast-paced.